Canada largest auto diagnostic tools sales and technical support center

Return Policy

EOBD Warranty Policy
Problem Details Warranty Time Treatment Responsibility for Charge Remark
Quality Problem within 7 days after receiving package Buyer: Submit a complaint(Mail to sales@eobd.ca) and Return the items to Seller's assigned address by EMS or Post. Return Ship cost: Seller Any costs because of customer's wrong operation leads to return will be responsible by the buyers.
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it. Repair Charge: Seller
Replace Parts Charge: Buyer
beyond 1 year after receiving package Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it. Repair Charge: Buyer
Replace Parts Charge: Buyer
Lost in the delivery 30 days after shipping Buyer: Submit proof to seller New Product Cost: Seller
Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer Resend Ship Cost: Seller
Customs Problem 30 days after shipping

Buyer: Finish customs clearance when import

Seller: Try to help buyer to finish customs clearance but not responsible on this.

Customs duties or agent fees: Buyer

Delivery Porlbmes:
broken,incomplete,

wrong address

within 7 days after receiving package Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. Repair Charge: Seller
Replacement Charge: Buyer
Received wrong Items within 3 days after receiving package Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days Return Ship cost: Seller
Seller: Arrange shipment for the correct items Resend ship cost: Seller
Man-made Damage
Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post Return Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Note: 1. Warrantry Policy only protects Main parts.Other parts are out of our warranty policy.
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items by EMS or Post, or we can't get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except some products which state the warranty specially in decription.

 

IMPORTANT NOTICE: EOBD don't pay any taxes, VAT and all duties are responsibility of the customer.

Product Tags:

eobd.ca is specialized in the sale of automotive diagnostic scanner tool company, our obd products are very complete, and a well-known automobile market any detection products you can buy us here. At the same time, we also offer free technical support, our engineers will guide you use methods and steps you can also download it here to each product's user manual and video, as well as some of the software installation package.

Our Car Diagnostic Tools directly from the factory supply, eliminating the need for a fare increase of the middle of a multi-level agents, and each product quality testing and inspection before the sale has to ensure that each product is not a common quality problems.

We have a Improve the service system, if you buy auto detection products, we will not only provide you with free technical support, and if the product of any quality problems, please contact our customer service immediately, we provide a three-month return one year of free maintenance service.

We accept MasterCard, Visa, American Express, Discover, Giropay and all major cards via PayPal obd shipping and payment method
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